Questions I get asked, Frequently
- Where are you located?
A: I am right off of Beacon St. in Brookline, just steps away from the Dean Rd. C line stop on the Green Line. Immediately after booking an appointment you'll receive an email with directions to my address and the lockbox. Please be sure to read the directions, as my door can be tricky to find!
- What are your hours?
A: With my handy lockbox system, you can now drop off and pick up your knives any day of the week! I do take Saturday off - please understand that I won't be answering emails then.
- Can I mail my knives to you?
A: Absolutely! Please reach out for my mailing address. You are responsible for mailing (and any associated costs) the knives to me. I simply ask that you cover the return cost of mailing.
- How often should I have my knives sharpened?
A: Even the best blades get dull with use. I recommend most folks have their knives sharpened once or twice per year depending on how often you're cooking up a storm. Grab the knife in question along with a piece of computer paper. Can the knife cut through the paper? If the answer is "no", then it needs to be sharpened.
- I can't find your phone number, how do I contact you?
A: Please send me an email at le.remouleurjoyeux@gmail.com ! As my profession is extremely hands on and I am a one man shop, I unfortunately cannot be answering a phone all day. I am checking and answering emails all throughout the day (except for Saturday)!
- Do you offer delivery service?
A: Absolutely! I schedule regular delivery runs for an extra charge in the greater Boston area. Orders are picked up before 7am to be delivered the very next morning, just like magic. The delivery service fee guarantees next day delivery.
- Can I pay with cash/check/bitcoin/ trade you farm fresh eggs?
A: I only accept payment via debit/credit/gift card at this time. Once I have completed the work I will send you an invoice where you can click and pay with a credit/debit/gift card, easy peasy! Payments are securely processed through Square.
- Do you have any tips for basic knife care?
A: Simple care will keep your blades in great shape, and sharper for longer. Make sure to handwash your knives as the heat and rough cleaning cycles in a dishwasher can quickly ruin an edge. Don't store blades unprotected in a drawer - a simple plastic sheath does wonders! Absolutely no cutting of frozen foods, bones, shells, or seeds - all will damage your edge!
- Do I have to make an appointment before stopping by?
A: Yes, I only work via appointment. Do not stop by without an appointment. I would hate to have you show up, only to find that I am out and about delivering knives. Click here to book me!
- What is the turnaround time?
A: Sharpening on Demand is same day service, guaranteed. You skip the line and have your knives sharpened NOW. Knives that have been received through my delivery service will be returned the very next morning. For regular client dropoff orders, your knives or tools will be ready for pickup in 5 days. Please note that heavily chipped, rusted, bent, or otherwise damaged knives may require a longer stay with me depending on the amount of work required. You'll receive an email confirming when your order is ready for pickup!
